Our global service network ensures that our expertise is within reach wherever you are. Our experienced engineers are proficient in various industries, ready to understand your unique requirements, and communicate effectively in your language. They are highly trained and academically skilled, prepared to address any question. If they encounter a difficult question, they persist until a solution is found, demonstrating our commitment to maintaining efficient and concise communication channels.

Understanding the impact of downtime on business operations, we do our best to minimize it. Rely on us to be there when you need us most. By scheduling preventative maintenance at your convenience, we aim to reduce unforeseen interruptions, extend machine uptime, enhance production quality, and prolong lifespan.

Our training program is designed to boost the productivity of your machines and the skills of your staff.

Benefits of training include extending the lifespan of your metalworking machinery, ensuring consistent processing and product quality, significantly reducing errors, downtime, and setup times, and allowing your factory settings to be optimally controlled by well-trained maintenance staff.

Our technical professionals diagnose and help restart or reset your machine for quick production recovery through remote control alongside your team. They can also update software or advise purchasing wear parts and maintenance services.

In most cases, with your team's assistance, our remote support can quickly locate and correct faults, reducing downtime and enhancing machine productivity. Our online diagnostic systems allow us to access extensive data (machine error history, production statistics, etc.) and assess operational status to provide optimal support.

Your metal processing machine is an important component of your workshop. If our remote support can't resolve the issue, our technicians will arrive on-site as quickly as possible.

Purchasing a metalworking machine manufactured by CHAOLI is a long-term investment. The longevity of our machines is one of our primary advantages.

Benefits included with our metal processing machinery

• Skilled technicians with years of on-site experience.
• Troubleshooting
• Maintenance and audits
• Upgrading safety standards
• Refurbishments
• Adding extra equipment
• Replacing worn parts
• Technical training

Our service technicians are part of a rigorous training program and uphold the highest quality standards. In case the metal processing machinery you purchased require attention, we guarantee prompt, effective on-site resolution. We offer complimentary phone support and affordable on-site services throughout your equipment's lifecycle.

We develop most mechanical parts for our metal rolling machines and carefully select our suppliers for components and tools, ensuring the highest quality. Using components, wear items, and consumables verified by our engineers ensures the sustained performance and reliability of your production line.